Thank you for shopping at ritabuservice.com. At RITABU SERVICES (OPC) PRIVATE LIMITED, we strive to provide high-quality grocery items including food oil, masala, and dry fruits. Please read our return and refund policy carefully to understand your rights and responsibilities.

1. Return Eligibility

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect at the time of delivery.
  • The return request is raised within 48 hours of delivery.
  • The item must be unused, in its original packaging, and with a valid proof of purchase.

Perishable items or opened food products are not eligible for return unless they are defective or delivered in error.

2. How to Initiate a Return

To request a return, please contact us at:

📧 ritabuservicespvt.ltd@gmail.com
📞 +91 75686 91629

Provide your order number, a description of the issue, and photographs (if applicable).

3. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

  • If approved, the refund will be credited to your original payment method within 4-5 business working days.
  • Refunds will not be issued for items that are returned without prior communication or approval.

4. Late or Missing Refunds

If you haven’t received a refund after the stated period:

5. Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us within 48 hours of receiving the product.

6. Non-Returnable Items

  • Opened or partially used food items.
  • Items not in their original condition.
  • Products returned beyond the allowed time frame.

If you have any further questions, feel free to contact us. Your satisfaction is our priority.